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Frequently Asked Questions

Q. Do you require pre-payment?
Q. Can I get the goods delivered to me at my home?
Q. How much is the freight?
Q. Can I pick up my order?
Q. Do you have a showroom?
Q. Can we return any unused items?
Q. How much notice do you need?
Q. What is in your bulk lucky dips?
Q. I don't like to use the internet for ordering. Is there another way I can place an order?



Q. Do you require pre-payment?
A. No, for schools, pre-payment is not usually required. If you are not purchasing on behalf of a school we will contact you to let you know if we require pre-payment.

Q. Can I get the goods delivered to me at my home?
A. As goods are supplied on credit, they must be delivered to the school address only.

Q. How much is the freight?
A. We use both Australia Post and courier companies, and charge a flat shipping rate of $20 per order (plus GST).  

Q. Can I pick up my order?
A. Yes, certainly you can pick up – just let us know.

Q. Do you have a showroom?
A. Yes, we do have a showroom , which is by appointment only.

Q. Can we return any unused items?
A. No sorry, we have found that in many cases, far more stock is ordered than is needed and it is not returned in the same condition as supplied. In the case of Mother’s Day & Father’s Day gifts we would have to be holding that stock for a full year. If you would like any advice about placing your order, quantities, or what is popular, please ring us and we will try to help with some ideas.

Q. How much notice do you need?
A. We always appreciate as much notice as possible especially during the lead up to Mother’s and Father’s Day. 3 Weeks is good but if you have an urgent order we suggest you contact us first. With Mother’s/Father’s Day orders we advise you to put in your orders as soon as possible as this is a really busy time for us.

Q. What is in your bulk lucky dips?
A. These are as very popular item. We put in a variety of items, depending on price and availability, most of which are on our website. Should you wish for particular items for your lucky dips, you would need to order these separately.

Q. I don't like to use the internet for ordering. Is there anoyher way to place an order?
A. Yes. Please contact us on 9489 1231 or 0412 260 871 to place an order over the phone.

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